Client Stories

A comprehensive solution for Asset Management including Change Management, Linear Assets, Data gathering and Maintenance Practices.

  Client Profile

  • Metrolinx provides oversight for all forms of transit for Toronto and Hamilton, Ontario, Canada
  • Bus, rail, facilities, linear assets and non-revenue vehicles
  • Significant and growing investment in assets

  Business Challenge

  • Coordination and Organization of all modes of travel in the greater Toronto and Hamilton areas
  • Desire for comprehensive transformation of the transit agency
  • Almost no asset maturity in current practices

  Solutions

  • Infor EAM
  • Linear Assets - Rail
  • GIS and Mobile
  • Enterprise-wide asset hierarchy
  • Middleware integration to back-end solutions
Supervisor: "Congrats a very successful day Go Live Day 1! I have just completed the review and "complete" assignment to each. No trouble at all. Thanks to everyone for the awesome work on this! We’ll keep you updated as we go."
Program Manager: "BUT, the biggest win of all here is that upper management is beginning to understand the power of the EAMS system."

  Client Profile

  • Transit provider for the City of San Francisco, operating buses, rail, historic trolley cars and San Francisco's world famous cable cars.

  Business Challenge

  • Standardization of work and asset management practices across organization for every asset type
  • Support mobility of workforce to a hosted solution of asset management and work management

  Solutions

  • Infor EAM Enterprise Edition
  • Infor EAM Mobile
  • Infor EAM Web Services
  • Infor Advanced Reporting

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The primary objective of the Technical Assessment was to gain an understanding of the current state at BCRTC and provide recommendations to better prepare for the Infor EAM implementation project. Potential risks have been identified which may impact the Infor EAM deployment scope or timeline and with suggested mitigation steps. The Target Operating Model and Deployment strategy take BCRTC closer to their ultimate business objectives.

  Client Profile

  • Transit agency providing bus, light rail, ferry and commuter rail service for greater Vancouver, British Columbia, Canada, a service area of more than 1,800 square kilometers.
  • In 2017 TransLink served over 406 million riders.
  • TransLink's goal is to provide a world-class customer experience.

  Business Challenge

  • Reduce operational budget
  • Reduce capital budget
  • Maximize return on assets
  • Regulatory compliance

  Solutions

  • Performed a technical assessment
  • Developed a target operating model
  • Created a deployment strategy
Port of SF is all about managing assets along the 9 miles shore of San Francisco. For the last couple of decades, 21Tech has been very successful in providing business and IT solutions to the most critical issues related to integration of technical solutions and business processes.

  Client Profile

  • Provides oversight for all port facilities in San Francisco
  • Manages port related commercial real estate and maritime assets including piers, pilings, seawalls and reclaimed land​

  Business Challenge

  • Complex and unique asset hierarchy
  • Many manual processes to analyze​
  • Conflicting port responsibilities during implementation, such as during the Oracle Cup, for example ​ ​
  • Predominately reactive maintenance practices

  Solutions

  • Oracle EAM
  • Integrate to legacy Oracle Financials
  • Custom reporting portal​
  • Custom time entry