Data Center
21Tech can help your organization meet your long-term data center needs. We have extensive experience in consolidation, optimization, management and introduction of standards. We work with small to large organizations in enabling their data center vision.
- Data center optimization
- Data center management and consolidation
- Data center virtualization
- Disaster recovery
- Implementation of standards and practices
311 Call Center
Municipal governments are leveraging 311 call centers now more than ever before to stay in touch with their constituents and in furthering city services. 21Tech has extensive experience in helping municipalities implement call centers that meet organization goals and constituent needs. Along with defining the services and processes that go into a 311 center, we have experience identifying, implementing and integrating the technology needed to enable better constituent/customer service.
- Services definition and enablement
- 311 center best practices
- Solution selection
- Knowledge base design
- Application integration
Permit Tracking
Along with improved efficiency, an automated permitting process also provides better customer service, tracking of information, improved distribution of work and accuracy of information. We have experience working with municipalities from vision definition, to requirements gathering and implementation.
- Land management
- Code enforcement
- Permits, licenses, ordinances and regulations management
- Public health and safety
ERP & CRM
21Tech has extensive experience implementing ERP and CRM solutions in both government and the private sector. We’ve worked with organizations from the requirements assessment/development phase through the selection and implementation of the solution. We have experience working with vendors in both the top and mid-market level.
As organizations evolve and the ability to meet customer needs become complex, most look towards a solution that will provide a full view of the customer with a centralized customer record system. CRMs cross many areas from marketing, to sales, to services and support. 21Tech’s CRM solutions help address the various needs within an organization, prioritize requirements and implement and deliver the solution. We’ve partnered with vendors from hosted CRM solution providers, to highly customizable CRM vendors in order to meet customer organizational needs.
- Sales automation
- Customer support and service desk
- Enterprise marketing
- Process definition and improvement
- Channel enablement
- Mobility solutions
Asset Management
Asset management solutions help in reducing costs, improving efficiency, reducing waste (energy, spoilage, depreciation) and help organizations get better insight into their operations. We’ve partnered with several top-tier EAM vendors to provide proven solutions to the marketplace.
- Planning, maintaining and operating
- Work order creation and processing
- Cost management
Human Capital Management
21 Tech has experience working with top tier and mid-tier organizations in establishing a human capital process from labor and organizational management strategies to compensation and benefits administration. We’ve also partnered with some of the best solution providers to deliver a complete HCM solution. We understand the uniqueness of each organization’s talent and have delivered solutions that meet the most demanding and difficult of needs.
- Workforce management
- Benefits administration
- Absence and time management
- Compensation management
- Career and performance review management
SOA
At 21 Tech we have the expertise in helping organizations enable their SOA architecture and strategy from conception to reality. We’ve leveraged SOA in many instances to integrate disparate systems and to provide a common technology for future integration needs. Our SOA experts have extensive experience in implementing SOA across a diverse set of applications.
- SOA architecture design
- Implementation services
- Application integration architecture and implementation
- Business process integration
