21 Tech
News and Events
Corporate Partners
Management Team
Contract Vehicles
Employee Center
21 Tech

News and Events

21Tech selected to implement Business Tax Solution of San Francisco. - Our team is in the process of implementing a custom solution that includes a COTS solution from Thompson Reuters called Aumentum at the same time building custom online order forms to accept, track and manage business requests and payments for all business types including handling of hotel, payroll tax and gross receipts.

Learn More


The Office of the Treasurer and Tax Collector (TTX). TTX serves as the banker, tax collector, collection agent, and investment officer for the City and County of San Francisco (City).

Business Challenge:

TTX was operating a 20 year old business tax system that was outdated, expensive and difficult to maintain, and that struggled to support the increasing demands of the department. Although TTX maximized the capabilities of the system and implemented workarounds, the system was no longer able to facilitate efficient operations. Moreover, in 2012, the need for a new system was more apparent than ever as voter-approved tax legislation could not be supported in the aging system.

Solution Delivery:

21Tech was enlisted to help TTX implement a multi-phase rollout of a replacement business tax / revenue management system. 21Tech served as the primary contractor and collaborated with a host of vendors, including teaming with our partners, Thomson Reuters.

21Tech provided a range of services including the technical design of the new solution architecture, project management, conversion, systems integration, deployment, user training, change management, and application support. Ultimately, working together with City leadership, the teams implemented a system that provided several key benefits:

  • Maintainability - the modular structure and native configurability of the system allows for straightforward, cost-effective updates.
  • Usability - the intuitive, graphical interface makes the system easy to use.
  • Adaptability - functionality enhancements can be added to keep the system modern without raising the total cost of ownership.

Additionally, 21Tech developed custom online portals that integrated with the system, enabling TTX to meet business demand for filing taxes online. These filings are in for of robust applications for all business tax types, and churns out over 200,000 tax and registration renewal filings a year for all tax types combined. This gives 21Tech a unique position in the business tax domain where our industry experts are well equipped to you help implement customized tax solutions.

21Tech helped San Francisco's Office of the Treasurer and Tax Collector adapt to meet new business challenges. Contact Brad Baker @ 415.355.9090 to learn how we can do the same for you.

Permitting System Upgrade and Integration - Sierra Systems and 21Tech teaming for City of Portland to provide fully integrated permitting solution. 21Tech is helping Sierra systems to implement its key interface development work for integrating the new permitting solution IPS with its existing set of financial and other backend systems.

Learn More


The Bureau of Development Services (BDS). BDS serves as the go-to place for any work related to anyone in the city of Portland in need of development services. BDS supports Cashiering, Permits, Permit Document Management, etc.

Infor Public Sector Implementation:

As the city of Portland ramps up to replace its legacy permitting system with IPS - the Infor application for permitting, 21Tech has partnered with Sierra Systems for the IPS implementation. 21Tech is currently responsible for interfacing IPS with multiple peripheral systems to seamlessly integrate to all city of Portland systems going forward. The overall project is slated to go-live in the last quarter of 2015. For all work streams owned by 21Tech, 21Tech's responsibilities included the following:

  • System Architecture
  • Requirements and Design
  • Project Management
  • Change Management
  • Proof of Concept
  • Development
  • Testing
  • Training, Mentoring and Production Support

Enterprise Asset Management (EAM) and Permitting System - Sierra Systems and 21Tech teamed to provide feasibility assessment and future state view for the City of Las Vegas. Sierra team led the assessment of Permitting system and 21Tech team owned assessment of enterprise Asset Management system. The end product was a roadmap, an implementation plan and key business requirements covering as-is and to-be states.

Learn More

21Tech partnered with Sierra Systems to provide strategic guidance and direction to the City of Las Vegas for their Enterprise Asset Management (EAM) implementation project. Like all government agencies, the City of Las Vegas faces complex challenges; citizens expect high quality services, public sector agencies require increased reporting and accountability, and must continually strive to operate more efficiently, cut costs, and spend tax payers dollars wisely. At a more granular level, the City of Las Vegas intends to increase the utilization and functionality of their asset management solution, increase the level of confidence in the data, streamline processes, implement best practices and utilize asset life cycle costing. Critical success factors such as these were identified, documented and addressed by the Sierra/21Tech team.

Discovery sessions with City of Las Vegas subject matter experts provided insight into how business is conducted today, the limitations and pain points, and manual paper processing. Key systems, software, integrations, data conversions, utilization and supporting systems were identified and documented. This input provided the Sierra/21Tech team with a deep understanding of the current and the desired future state, the client resources available to attain that state; and from that understanding three detailed documents were provided to the city. The first - a current state assessment, the second - a future state assessment, and the final document provided the City of Las Vegas with a roadmap to their primary objectives - including a project plan unique to the City with the Sierra/21Tech recommendation of a phased approach.

For all work streams owned by 21Tech, 21Tech's responsibilities included the following:

  • Document goals and objectives
  • Current and proposed interfaces
  • Analysis of asset and work order data
  • Analysis of utilization of current software solution
  • Recommendation on data migration activities
  • Recommendation of phased implementation
  • Detailed roadmap and project plan to the future state

San Francisco Department of Building Inspection and Planning Department Select Accela's Cloud-based Software for e-Permitting System - Bay Area-based Accela, Inc. and 21Tech, LLC deploy an automated permit and project tracking system for approximately 60,000 permits and 2,000 entitlements the City issues each year.

Learn More

Bay Area-based Accela, Inc. and 21Tech, LLC to collaborate on deployment of a transparent, integrated system to manage 60,000 building permits and 2,000 entitlements annually

SAN FRANCISCO, Oct. 27, 2011Accela, Inc., the San Ramon, Calif.-based leading provider of cloud- and web-based software applications for e-government, and 21Tech, LLC, a prominent San Francisco-based technology consultancy, today announced that the City and County of San Francisco (CCSF) has awarded the two companies a $4.5 million contract to deploy an automated permit and project tracking system for approximately 60,000 permits and 2,000 entitlements the City issues each year. The companies have launched a joint venture, Accela – 21Tech, to serve the City on this project.

Built upon Accela Automation® enterprise software and planned for completion in late 2013, the integrated system will replace legacy solutions, which the Department of Building Inspection (DBI) and the Planning Department have outgrown and which no longer meet the City’s requirements for planning, permitting, inspections and accounting. The new system will provide DBI and Planning with streamlined, transparent processes that enable seamless data sharing across multiple CCSF department boundaries, and will deliver 24/7 online access for construction professionals and homeowners.

Serving a population of over 800,000 people across 200,000 parcels of land, the charters for DBI and Planning are broad. In a push to improve transparency, efficiency and accountability, CCSF sought a system that can improve performance metrics, provide accurate data for permit and entitlement transactions, track revenue recovery, and reduce operating costs and processing times. The deployment of Accela Automation will also facilitate eventual integration of information with that of other City departments – such as Fire, Health, Environment, and Public Works. The cloud-based system, hosted by Accela, will not only enable seamless sharing of information between departmental and functional teams, but also between back-office and mobile workers.

“A technology hub like San Francisco requires an advanced e-permitting process that is innovative, flexible and built for the future,” said Vivian Day, Director of DBI. “Working with the Mayor’s office, the Controller’s office, and the Human Rights Commission, we took great care to select a system and provider to meet the City’s high standards and diverse needs. We look forward to working with the Accela – 21Tech partnership – locally based technology leaders – to make DBI’s comprehensive vision a reality.”

"The new system will provide us with a powerful tool to address an increasingly complex Planning Code, inform the public about our work, and implement the city's land use and urban design standards,” said John Rahaim, Planning Department Director. “Working closely with DBI and Accela - 21Tech, we are committed to a system that will provide transparency, accountability, and access; greatly increase efficiency; and facilitate much improved interagency collaboration.”

Advanced Functionality for a Broad Range of Needs

Accela Automation is deployed by hundreds of governments of all sizes and populations as a complete solution for automating critical tasks associated with permitting, licensing, code enforcement, community development and planning, inspections and investigations, infrastructure asset management, emergency response, and more. The software is used by the Port of San Francisco, as well as numerous other Bay Area governments, including Contra Costa County, and the cities of Alameda, Concord, Palo Alto, Petaluma, Vacaville, and many others.

Accela Automation utilizes an open architecture and a centralized database, allowing information to be easily accessed across departments. For CCSF, the software will track permit applications and fees, log code enforcement cases and complaints, and automatically route applications to appropriate personnel to ensure compliance with City zoning laws, as well as environmental, health, fire, and historic preservation codes. The software’s mobile and GIS capabilities will allow office and field-based staff to access, update and share key data and maps in real-time, boosting accuracy and reducing trips to the office for coordination and paperwork. Meanwhile, businesses and residents will be able to apply, pay for and track their permits and licenses online from their home, office or mobile devices.

“Accela has been headquartered in the Bay Area since our inception more than 30 years ago,” said Maury Blackman, CEO and President of Accela. “After helping to bring the benefits of robust e-government processes to cities and states across the U.S. and overseas, we’ve always ‘left our heart’ in San Francisco. We couldn’t be more thrilled to work with DBI and Planning.”

“21Tech was founded in San Francisco in 1996 with the goal of providing both the public and private sector with precise, well managed system integration solutions,” said Dilraj Kahai, Co-Founder of 21Tech. “We have been working with the CCSF for over eight years with several successful, high visibility projects. We are excited to be working with DBI and Planning to provide them with a richly deserved solution that increases the productivity of both City employees and citizens.”

About DBI and Planning

Created by voter referendum in 1994, DBI oversees the effective, efficient, fair and safe enforcement of the CCSF’s Building, Housing, Plumbing, Electrical, and Mechanical Codes, along with Disability Access regulations. The Planning Department engages citizens in an ongoing dialogue about San Francisco's future and plays a central role in guiding the long-term development of the built and natural environment. The Department evaluates regional growth management policy, monitors and updates the City's general plan, ensures compliance of the planning and zoning codes, drafts land use policy, and develops sub-area and urban design plans. Further details about DBI and Planning can be found at www.sfdbi.org and www.sfplanning.org.

About 21Tech

21Tech is a national management consulting, services and outsourcing company specializing in local government technology solutions. Combining unparalleled experience, comprehensive capabilities and proven expertise across departmental business functions, 21Tech develops IT strategy planning and delivery services for state and federal customers that meet financial and functional goals at all levels. 21Tech collaborates with global partners to deliver cost-effective software solutions that increase efficiency and drive customer value. 21Tech is headquartered in San Francisco, Calif., with offices in several bay area locations. Additional information is available at www.21tech.com.

21Tech’s Successful BI Solution for DPW of San Francisco - 21Tech, LLC, a cutting-edge provider of technology solutions for business and government, has completed the implementation of the Data Warehousing and Business Intelligence solution for San Francisco’s Department of Public Works. This has enabled DPW to develop their strategic goals, establish success measurements and targets, which have been integrated into DPW’s budget process and staff performance planning.

Learn More

21Tech, LLC, a cutting-edge provider of technology solutions for business and government, has completed the implementation of the Data Warehousing and Business Intelligence solution for San Francisco’s Department of Public Works. This has enabled DPW to develop their strategic goals, establish success measurements and targets, which have been integrated into DPW’s budget process and staff performance planning. In addition, information made available through this effort has influenced the design, build and operations, maintenance, and green initiatives that improve the city’s infrastructure, public rights-of-way, and facilities. This solution consolidated data from disparate platforms into a department-wide Data Mart which has successfully transformed DPW from silo based reporting and Excel spreadsheets to virtually real-time reporting and analysis.
The new system was produced using MS SQL Server Integration and Analysis Services procedures to extract, transform, and load data from seven DPW bureaus and their respective systems. Intricate data transformation was necessary to compensate for data integrity across multiple sources to populate a DPW datamart which was developed into two major BI cubes – Service Orders, for comprehensive performance and resolution metrics and financial analyses used to track Service Orders originating from over six public works bureaus, and Projects, to track DPW project phase milestones and on-target budgeting and expense reporting.
21Tech, as part of the Xtech joint venture, was selected by the City and County of San Francisco to lead the implementation of this new system. This project has been a model public-private partnership in which resources from both sides worked as one team. The team successfully met aggressive deadlines and a tight budget to provide a data-rich environment for decision making and monitoring – a first for DPW.
“21Tech’s professional and knowledgeable project team listened to our needs and delivered Business Intelligence and Data Warehouse products well worth our investment,” according to Ed Reiskin, Director of Department of Public Works. “The results of these products will allow us to improve organizational efficiency, innovation, and accountability that will support DPW’s mission to contribute to making SF a beautiful, livable, vibrant, and sustainable city.”

"We are proud to have 21Tech work with an enterprise city department to deliver a solution with comprehensive knowledge transfer occurring as the project is being implemented” said Dilraj Kahai, Partner of 21Tech. "Our primary focus is devising business and government solutions. We are privileged to be selected as the prime vendor to help San Francisco's Public Works replace the outdated modes of information gathering and help provide a springboard for management through data."

21Tech LEADS IMPLEMENTATION of Microsoft Hosted Exchange (BPOS/365) -Local Tech Consulting Firm to manage implementation of San Francisco’s New Cloud based Hosted Email platform

Learn More

SAN FRANCISCO – 21Tech, a leading provider of technology solutions for business and government, today announced the implementation launch of the new San Francisco Hosted Cloud Email solution using Microsoft’s Exchange technology. This will consolidate over 24,000 City and County of San Francisco employees currently on seven different mail systems. 21Tech has been providing the Project Management, Analysis, SME and Technical support for the implementation, and has worked closely with it’s partner Microsoft in the architecture of an Active Directory solution city-wide that provides a two-way synch with Microsoft Hosted Exchange. The solution has been successfully launched with the Department of Technology being the first department to fully use the new email system.

“The benefits of a single standard email system is fairly substantial, San Francisco is leading the charge to embrace cloud solutions at the municipality level” said Dilraj Kahai, Partner at 21Tech. “We are excited to work with such a great forward thinking customer and also with one of our important partners, Microsoft, on this endeavor.”

21Tech will be working in partnership with the Department of Technology’s team in managing the implementation of the new solution across approximately 60+ departments.

“I am excited to manage a winning solution with my team and 21Tech’s, and will be working closely with all the departments to ensure a successful and positive outcome” said Gina Tomlinson, CTO of the Department of Technology.

‘By moving to the this platform, we not only get immediate improvements to our system, but we gain a disaster-resilient system that provides the most modern information tools, with solid support provisions that can scale with the needs of our constituents,” San Francisco Chief Information Officer Jon Walton said.

“Combined with other IT consolidation efforts, converting seven different email systems into one platform will move us closer to our vision of a truly 21st century city government,” said David Chiu, president of the San Francisco Board of Supervisors.

21Tech, as part of the Xtech joint venture with Eaton and Associates, was selected by the City and County of San Francisco to lead the implementation of the Hosted Exchange solution. As the prime partner, 21Tech will be project managing, providing gap analysis, transition plans, managing the rollouts, discussing migration options, managing sub-contractors, and providing detailed outreach plans for most of the cities 60+ departments.

“As a Microsoft partner, we are proud to have 21Tech work on the Exchange Hosted solution for the city of San Francisco,” said Dilraj Kahai, partner for 21Tech. “Through facilitating comprehensive access to local government San Francisco makes even greater strides in increasing the productivity and streamlining of its work”.