21Tech provides business analytic expertise for clients to effectively mine their information and warehouse it for ease of access and availability.

Improving your Business Intelligence (BI) system will speed analysis, enhance insight, and provide the right information to help you arrive at the best decisions based on actionable data.

We can recommend, illustrate, and mentor the use of an effective toolset that will enable you to gather and manipulate your data into organized data sets for analysis and informative presentations.

21Tech can augment your Customer Relationship Management (CRM) operations with a call center needs analysis, proposal, and build. Our methodology for change management, communication management, training, mentoring, production support and most non-IT areas such as facility build-out and furniture design can successfully launch a call center integrated with your existing software and network. Opportunities to enhance overall CRM with software, hardware, or telecommunications infrastructure are considered and analyzed to provide clients with a full array of strategic options and the knowledge necessary to make a solid decision on call center integration.

21Tech was the prime vendor selected for the creation of the 3-1-1 center in San Francisco and partnered with Unisys, AT&T, and Patrick & Co, to create a state of the art, world class 3-1-1 contact center for the city of San Francisco. This center is open 7x24x365 days a year, and fields government related calls from the citizens.

21Tech leverages knowledge and experience gained via projects in enterprise application integration, enterprise resource planning, data warehousing and web solutions to ensure the success of CRM solutions. By partnering with leading software vendors 21Tech delivers comprehensive CRM systems. We can also build out call center operations, launch integrated business intelligence systems, and perform business process redesign for your CRM efforts.

In the past we have partnered with Unisys, AT&T, and Patrick & Co, to provide CRM solutions, and our staff has experience with an array of CRM applications including Clarify, Siebel, Lagan, Aspect, Kana, and Motive.